Total Complaints
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Closed / Resolved
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Pending / On-Hold
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Avg Resolution
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Line Complaints
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Non-Line Complaints
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Complaint Volume Trends
Monthly Complaint Volume
Monthly Volume by Category
Avg Resolution Time by Month (hrs)
Complaint Distribution
Status Breakdown
Complaint Category
Hour of Day
Complaint Source Analysis
Complaints by Source
Monthly Trend — Top 5 Sources
Resolution Time & Feeder Analysis
Resolution Time Distribution
Avg Resolution Time by Source (hrs)
Top 15 Feeders by Complaint Count